Open your Downloads folder. Double-click the WebexTeams.dmg file. Step 2 The Webex Teams setup wizard will launch. Follow the instructions to set up. Drag and drop the Webex Teams icon into your Applications folder. Step 3 Once installed the app will launch automatically. Cisco Webex Teams is the topmost and popular app with more than 1,000,000+ installations with 3.7 / 5.0 star average rating on Google playstore. It is available to download for FREE on mobile platforms. Whereas, for the Desktop platform, the app is not developed. Officially there is.
- Webex Teams For Mac
- Cisco Webex Teams App Download
- Download Cisco Webex Teams For Mac
- Cisco Webex Player Install
Windows Users
Cisco Webex Teams Windows 10 Installation
This document is a user’s guide to installing and working the Cisco WebEx Teams application. It includes information on how to configure and utilize the built-in soft phone services. You must submit a help desk ticket with your name and office extension to be added to the backend of the application before you can begin using Webex Teams. You can email your request to the help desk.
Installation
- If the Cisco WebEx Teams software is not already installed on your laptop, download the application from the following link: https://www.webex.com/downloads.html/
- Find the file in your 'Downloads' folder. Double click the file to start the install process.
- Click agree on the End User License Agreement screen.
- You will be redirected to the GoCSN login page. Enter Your Username: <FirstName.LastName> and Password: <Enter password>.
- The application client install is complete. The app will open. You can start a basic user tutorial clicking Show Me Around or click Skip here.
- Click the highlighted phone icon to open the call enable feature. Notice the Phone and Forwarding Settings icon is yellow here. (That means your phone services are not yet complete)
- A login popup screen will appear.
Enter your CSN credentials Username: FirstName.LastNamePassword: (AD password). Do not press enter. Scroll down the screen and find the Save button. Click on the Save button. - You have now completed your phone services setup and the Phone and Forwarding Settings icon is white.
How to Make a Call
- To make a call from the soft phone application click the phone icon circled below. A phone dial pad will open.
- Use the keypad to dial the number or move the mouse pointer over the numbers on the keypad and then left click on the number. Example: (702)XXX-XXXX. (No need to dial 9). After the number has been entered hover over the green call button and left click to initiate the call.In Call Options: During an active call click the '…' icon. To access in call options. The options are: Hold, Transfer, Add a person, and Dial Pad.
How to Forward All Calls
- A menu appears with the following options: Availability, Status, Settings, Help, Sign Out, and Exit Webex Teams. Select Settings from this menu.
- If the number that you want to forward to is not listed in the box, click the Add button. Then enter the 10-digit phone number that you want to forward your calls to. This number will be saved to your user profile. If you don’t need to forward calls now you can click Save. (To forward calls later, proceed to Optional Call Forwarding below)
- If you want to forward calls now you can click the Forward calls to: drop-down menu. The number you just added will appear as an option in the menu. Select the number you added, then click the Save button.
Optional Call Forwarding
Once you have one or more numbers saved in the Forward Calls to: box from the previous step, you can easily forward calls from the main soft phone application. Follow these steps to do so:
- Click on the Phone and Forwarding Settings icon from the main screen.
- Select the drop down menu and then select either the Voicemail option or the number that you want to forward your soft phone to. (Screen shot may not show all numbers that were previously saved)Your calls will now be forwarded to the option that you chose. The system may append a “9” to your number, but as a reminder, you do not have to enter a '9' when manually dialing a number. Also note that the Phone and Forwarding Settings icon is now green.
Mac Users
Cisco Webex Teams Mac Installation
This document is a user’s guide to installing and working the Cisco WebEx Teams application. It includes information on how to configure and utilize the built in soft phone services.
Installation
- If the Cisco WebEx Teams software is not already installed on your laptop, download the application from the following link: https://www.webex.com/downloads.html/
- If using Safari or Firefox browser: Find the file in your “downloads” folder. Double-Click on the file to start the install process. If using the Google Chrome browser: the install file will appear at the bottom left hand side of your web page. You can double-click the install file to begin the install.
- Drag and drop the Webex Teams icon into your Applications folder.
- Click agree on the End User License Agreement screen.
- You will be redirected to the GoCSN login page. Enter Your Username: <FirstName.LastName> and Password: <Enter password>.
- The application client install is complete. The app will open. You can start a basic user tutorial clicking Show Me Around or click Skip here.
- Click the highlighted phone icon to open the call enable feature. Notice the Phone and Forwarding Settings icon is yellow here. (That means your phone services are not yet complete)
- A login popup screen will appear.
Enter your CSN credentials Username: FirstName.LastNamePassword: (AD password). Do not press enter. Click on the Sign in button. - You have now completed your phone services setup and the Phone and Forwarding Settings icon is white.
How to Make a Call
- To make a call from the soft phone application click the phone icon on the left grey bar, circled below. A phone dial pad will open.
- To make a call use the mouse. Hover over the digit and click the mouse. Or use the number keys on your keyboard to enter the number. After entering the 10 digit number click on the call button. Note: The system will add the 9 for local calls as well as the 91 for long distance calls.In Call Options: During an active call click the '…' icon. To access in call options. The options are: Hold, Transfer, Add a person, and Dial Pad.
How to Forward All Calls
- A menu appears with the following options: Availability, Status, Settings, Help, Sign Out, and Exit Webex Teams. Select Settings from this menu.
- If the number that you want to forward to is not listed in the box, click the Add button. Then enter the 10-digit phone number that you want to forward your calls to. This number will be saved to your user profile. If you don’t need to forward calls now you can click Save. (To forward calls later, proceed to Optional Call Forwarding below)
- If you want to forward calls now you can click the Forward calls to: drop-down menu. The number you just added will appear as an option in the menu. Select the number you added, then click the Save button.
Optional Call Forwarding
Once you have one or more numbers saved in the Forward Calls to: box from the previous step, you can easily forward calls from the main soft phone application. Follow these steps to do so:
- Click on the Phone and Forwarding Settings icon from the main screen.
- Select the drop down menu and then select either the Voicemail option or the number that you want to forward your soft phone to. (Screen shot may not show all numbers that were previously saved)Your calls will now be forwarded to the option that you chose. The system may append a “9” to your number, but as a reminder, you do not have to enter a '9' when manually dialing a number. Also note that the Phone and Forwarding Settings icon is now green.
Android Users
Cisco Webex Teams Android Installation
This document is a user’s guide to installing and working the Cisco WebEx Teams application on Android cell phones and tablets. It includes information on how to configure and utilize the built in soft phone services.
Note: Call forwarding is not available on mobile devices.
Installation
- In the Google Playstore search field enter: cisco webex teams mobile app
- Press on the Cisco Webex Teams link to select the application. Note that Cisco Webex Meetings is a different application.
- Press the Install button. This will install the application on your Android device.
- Press the Open button to start the application now or find and click on the Cisco Webex Teams icon later.
- Press the Start button to continue starting the application.
- Enter your CSN email address <Contact Us> and then press the Next button.
- Enter your Username: <FirstName.LastName> and Password: <AD password>, then press Log In.
- On the Permissions Required popup screen select Enable Access.
- Click on the user icon at the top left to access the Settings screen, then select Phone Services as seen below.
- A login popup screen will appear. Enter you CSN credentials Username: <FirstName.LastName> and Password: <AD password>. Do not press enter on your keyboard. Press the SIGN IN button.
- Incoming Calls option: Slide the button to the on position.
- You must select Allow so that the Webex Teams application can use your phone’s microphone.
- You must select Allow so that the Webex Teams application can make and manage phone calls.
- You must select Allow so that the Teams application can access pictures and use your phones camera for video calls.
The install is now complete.
How to Make a Call
- To make a call press the Calls icon on the bottom row of the screen. A phone dial pad will open.
- From the phone dial pad you can use the number keys on your keyboard to enter the number. After entering the 10 digit number click on the phone icon button to start your call. Note: The system will add the 9 for local calls as well as the 91 for long distance calls.
In Call Options
Once you have one or more numbers saved in the Forward Calls to: box from the previous step, you can easily forward calls from the main soft phone application. Follow these steps to do so:
- During an active call press the '…' icon button. To access in call options.
- The options are: Keypad, Hold, Add person, Transfer, and Switch output to speaker.
iOS Users
Cisco Webex Teams Apple iOS Installation
This document is a user’s guide to installing and working the Cisco WebEx Teams application on apple iOS cell phones and tablets. It includes information on how to configure and utilize the built in soft phone services.
Note: Call forwarding is not available on mobile devices.
Installation
- In the App Store in the search field enter: cisco webex teams
- Press on the Download icon link to download the application.
- Press the OPEN button to start the application now or find and click on the Cisco Webex Teams icon later.
- Press the Start button to continue starting the application.
- Enter your CSN email address and then press the Next button.
- Enter your Username: <FirstName.LastName> and Password: <AD password>, then press Log In.
- You must select OK so that the Webex Teams application can use your phone's microphone.
- You must select Allow so that the Webex Teams application can send notifications to your phone.
- Press on the user icon at the top left to access the Settings screen.
- On the Settings screen press the Phone Services button.
- A login popup screen will appear. Enter you CSN credentials Username: <FirstName.LastName> and Password: <AD password>. Do not press enter. Press the Sign In button yet.
- Press OK in the dialogue box. The install is now complete.
How to Make a Call
- To make a call press the Calls icon on the bottom row of the screen. Then press the dial pad icon in the top right corner of the screen to bring up the dial pad.
- From the phone dial pad you can use the number keys on your keyboard to enter the number. After entering the 10 digit number click on the phone icon button to start your call. Note: The system will add the 9 for local calls as well as the 91 for long distance calls.
In Call Options
Once you have one or more numbers saved in the Forward Calls to: box from the previous step, you can easily forward calls from the main soft phone application. Follow these steps to do so:
- During an active call press the '…' icon button. To access in call options.
- The options are: Show Keypad, Audio Settings, Hold, Transfer, and Add person.
Another month and another update of Webex Teams. If you’re conscious of your backdrop in your meetings, then this update is for you! Read on to find out more…
MESSAGING & APP EXPERIENCE
A new look for adding team members (Windows & Mac)
Adding new team members just got a whole lot easier. Now, if you want to add new members to an existing team, you will do so in a familiar view already used elsewhere in Webex Teams. You can also leverage another feature of bulk-adding people in this new screen, meaning if you need to add a group of new team members, you can do so easily with a quick copy-paste of up to 30 users at a time.
Add links to your messages (Windows)
Today, you can add a link to text in Webex Teams through mark-down. We’ve improved that experience for you and made it a lot easier to insert a link into a message. You can now select an option to insert a link from the Format Text menu. This will pop up a new dialog box where you can add a link and edit the text of the link that you want to display in your message.
More organization for your settings and preferences (Windows & Mac)
We’ve made a couple of changes in your settings and preferences to make things more organized. We’ve added a dedicated ‘Messaging’ tab, where you’ll do things like setting your default download location, enable spell check, or configure views for your space list. Go to ‘Settings’ on Windows or ‘Preferences’ on Mac and select Messaging to check it out.
Forward a message on mobile (iPhone, iPad & Android)
See an important message you want to share with others quickly? Right now, on mobile, you need to either copy-paste or take a screenshot before starting your search for the other space you want to send it to. This update will let you do this with just a few taps. We’ll be saving you a few steps by allowing you to forward a message directly from one space to another.
Webex Teams For Mac
Making the most of your message area (iPhone & iPad)
In group spaces (especially larger ones), when lots of people leave or are added around the same time, your message area can get pretty clogged up with notifications that (maybe) aren’t all that important to you. Sometimes, this can cause you to lose the context of messages sent before or after these in-space notifications. You’ll see these notifications grouped and collapsed, with the option to expand if you want to see more detail. This allows users to focus on more important messages.
Compress a file on send (iPhone & iPad)
Sometimes when we’re out and about using mobile data, we need to share a file or an image. Depending on the file size, this can be quite costly on our data. Before, we had a universal option in ‘advanced’ settings on iOS to either always or never compress files you send on mobile. We’re giving you another option; to ask if you want to compress a file as you are sending it. This will be the new default for all users and can be changed in your ‘advanced’ settings.
MEETINGS
Pick your background for your calls and meetings! (Windows, Mac, iPhone & iPad)
Want to share your video during a meeting or call but hide the details of your background surroundings? Or maybe you just want to make it look like you’re on a beach soaking up the sun? If your device meets the hardware requirements, with this update, you’ll be able to blur your background or change it completely for your meetings and video calls. Just hover over your self-view video, select the magic wand to ‘Change Virtual Background,’ and then make your selection.
Making meetings easier (Windows and Mac)
We’ve made some enhancements to the Meetings tab, which lives under the calendar icon in your Webex Teams app. You can use the ‘Join a Meeting’ search box on the top right above your meeting calendar to join a meeting by entering the meeting number, meeting link, Personal Room link, or meeting video address. Clicking on this search box will pop up a list of all your most recent Personal Room meetings. Your meeting list has been enhanced with a clear, daily calendar view with easy navigation to view any day you like.
CALLING
Webex Calling
Add external contacts to your contacts list (Windows, Mac, iPhone, iPad & Android)
You can now add some of your contacts from Outlook (Windows) and your Contacts app (Mac) into your Webex Teams Contacts list and group them, making it easy to find someone and place a call. You can also create a new custom contact in your Webex Teams app, and it will be synced across your devices.
Add more phone numbers for your co-workers (Windows, Mac, iPhone, iPad & Android)
When you add your co-worker to your contacts list, you’ll now be able to edit their profile and add additional phone numbers for them, such as home, mobile, work, etc. When you make an audio or video call, you’ll see all their number options, so it’ll be much easier to call them at their alternative number.
Every calling option at your fingertips (Windows & Mac)
Anywhere you see the green phone or call button and the video or meet button, you’re presented with many ways to make a call with options like work number, mobile number, video address, or Webex Teams call. If you try to call someone and you’re not set up with the corresponding phone service, you get a notification letting you know you can’t make that type of call. If you’re connected to a device, the icon you see to place a call or start a meeting will also change to make it clear that you’re connected to a device.
Access your mobile voicemail quickly and easily (iPhone, iPad & Android)
When you go to the ‘calls’ tab on your mobile, you can now call your voicemail system by clicking the floating dial pad icon and selecting ‘call voicemail.’
Unified CM
Add external contacts to your contacts list (Windows, Mac, iPhone, iPad & Android)
You can now add some of your contacts from Outlook (Windows) and your Contacts app (Mac) into your Webex Teams Contacts list and group them, making it easy to find someone and place a call from there. You can also create a new custom contact in your Webex Teams app, and it will be synced across your devices.
Cisco Webex Teams App Download
Add more phone numbers for your co-workers (Windows, Mac, iPhone, iPad & Android)
When you add your co-worker to your contacts list, you’ll now be able to edit their profile and add additional phone numbers for them, such as home, mobile, work, and so on. When you make an audio or video call, you’ll see all their number options, so it’ll be much easier to call them at their alternative number.
Every calling option at your fingertips (Windows & Mac)
Anywhere you see the green phone or call button and the video or meet button, you’re presented with many ways to make a call with options like work number, mobile number, video address, or Webex Teams call. If you try to call someone and you’re not set up with the corresponding phone service, you get a notification letting you know you can’t make that type of call. If you’re connected to a device, the icon you see to place a call or start a meeting will also change to clarify that you’re connected to a device.
Access your mobile voicemail quickly and easily (iPhone, iPad & Android)
When you go to the ‘calls’ tab on your mobile, you can now call your voicemail system by clicking the floating dial pad icon and selecting ‘call voicemail.’
More calling options! (Windows & Mac)
You can now call someone’s video address (for example, [email protected]) from anywhere in the app that you’d make any other type of call, like when you search for someone, or you’re in a space with that person.Share your screen to a desk phone (Windows & Mac)
You can now call someone from the app and have them answer your call on their desk phone, and you can still share your screen with them. They can see your shared screen from their phone if the phone supports video; otherwise, they’ll see the shared screen from the app.
Trash read voice messages (iPhone, iPad & Android)
You can keep your voice messages list neat and tidy by removing the messages you have already listened to. When you’ve listened to a voice message and no longer need it, you now can send it to the ‘trash.’ From your ‘trash’ folder, you can either recover the message (in case you accidentally deleted it!) or you can choose to remove it permanently.
Add Webex Teams contacts to your mobile device contacts (Android)
If you have contacts and calling features enabled in Webex Teams, you can now export your contacts from the app directly to your contacts on your mobile device. This way, you can go to the contacts on your phone and initiate a Webex Teams call right from there. To use this feature, just tap your profile picture, go to ‘Advanced,’ and turn on ‘Contacts Integration.’
Control Webex Teams from a different application
Download Cisco Webex Teams For Mac
You can now control Webex Teams from different apps, like Cisco Finesse. Using a different app to control Webex Teams, you can use any of your normal calling functionality, like making calls, answering or ending calls, putting calls on hold and resuming, transferring calls, and even having conference calls with other users.
INTEGRATIONS
Easy access to the Webex App Hub!
Cisco Webex Player Install
Now you can quickly find the Webex App Hub using the new Apps button at the bottom of the left column in Webex Teams. Easily browse for apps like Smartsheet, Servicenow, and RSS bot to set up business-critical notifications and get more work done without leaving a space.
New Asana bot for Webex Teams!
Meet the updated Asana bot for project management in Webex Teams! Now you can create, search, and update Tasks and Subtasks from any group or 1:1 space. Quickly set up real-time notifications for changes or tasks marked complete to keep your projects running smoothly amongst your team. Follow this link to get started!
For more information on this and upcoming updates to Webex Teams, check out our help page here.
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